Follow

I'm having trouble getting programs to play/video is skipping.

If you're watching SHOWTIME Anytime on your computer:

  1. Check that you have the appropriate internet connection with a consistent downstream bandwidth of 5 Mbps or higher
  2. Verify that no other bandwidth or memory intensive applications are running. Other activities in the background such as downloading, browsing, gaming, etc. can interfere with video playback
  3. Verify that your computer meets the system requirements to run SHOWTIME Anytime
  4. Verify that your antivirus software / firewalls are not blocking content playback
  5. Restart your browser
  6. Check if the problem occurs on other content inside the Showtime Anytime app
  7. Clear cache and data on your web browser
  8. Check for browser updates
  9. Try another supported web browser 
  10. Restart your computer 

If you're watching SHOWTIME Anytime on the mobile app:

  1. Verify that you have the appropriate internet connection. The SHOWTIME Anytime app requires a Wi-Fi, 4G or higher connection. We recommend a consistent downstream bandwidth of 5 Mbps or higher. We adjust our stream based on your bandwidth. We strongly recommend using the SHOWTIME Anytime app with a Wi-Fi connection for the best video quality and to minimize data usage.
  2. Ensure your device is using a supported operating system for SHOWTIME Anytime. 
  3. Force close and restart the SHOWTIME Anytime application
  4. Check if the problem occurs on other programs inside the SHOWTIME Anytime app
  5. Check for app updates in the device app store
  6. Check for system updates on your mobile device
  7. Restart your device

 If you’re watching SHOWTIME Anytime on your streaming device or Smart TV:

  1. Check that your device has an active high-speed internet connection. We strongly recommend a consistent downstream bandwidth of 5 Mbps or higher.
  2. Ensure your device is using a supported operating system for SHOWTIME Anytime. (link to article)
  3. Force close and restart the SHOWTIME Anytime application
  4. Check if the problem occurs on other programs inside the SHOWTIME Anytime app
  5. Check for app updates in the device app store
  6. Check for system updates on your streaming device
  7. Power off your device and power it back on

 If you’re watching SHOWTIME Anytime on Chromecast:

  1. Check that your device has an active high-speed internet connection. We strongly recommend a consistent downstream bandwidth of 5 Mbps or higher.
  2. Make sure that your mobile device and Chromecast device are on the same network
  3. Ensure your device is using a supported operating system for SHOWTIME Anytime. 
  4. Select the Chromecast icon while inside the SHOWTIME Anytime app > Select the pause icon > Select STOP > disconnect from Chromecast device. Reconnect to the Chromecast device and try again
  5. Force close and restart the SHOWTIME Anytime application
  6. Restart the device from which you are attempting to cast
  7. Power off Chromecast device and power it back on

 If you're watching SHOWTIME Anytime on your Oculus Go or Oculus Quest:

  1. Check that your device has an active high-speed internet connection. We strongly recommend a consistent downstream bandwidth of 5 Mps or higher.
  2. Close and restart the SHOWTIME Anytime app
  3. Check if the problem occurs on other programs inside the SHOWTIME Anytime app
  4. Power off your device and power it back on

 If the above steps do not resolve your issue, please contact SHOWTIME Customer Care using one of the contact options at the bottom of this page.